American United Life (AUL) Review 2020

American United Life Insurance Company is a top life insurance company in the United States. In the following review of AUL, we will cover the history of the company, the company’s financial ratings, its products, as well as provide a summary and recommendation.

About American United Life (AUL)

American United Life is a OneAmerica company. OneAmerica is one of the fastest growing mutual life insurance companies in the United States. As mutual life insurance company, OneAmerica and its companies are owned by the policyholders, not stockholders.

As the founding member of OneAmerica, American United Life (AUL) Insurance Company boasts a number of products that can be utilized by individuals, couples, families, and businesses. Through a team of fully-trained and experienced professionals, AUL offers a comprehensive service across the US on a local level. Whether you’re looking to fix an issue now or secure your financial future, AUL’s product offering allows anyone to do exactly this.

OneAmerica also issues a hybrid long term care life insurance policy through State Life Insurance Company.

Pros of AUL

As mutual life insurance company, OneAmerica and its companies, such as American United Life, are owned by the policyholders, not stockholders.

Over the years, AUL has built a solid reputation with its customers and now finds itself as one of the most respected companies in the country. As the business has developed, more services and products have been introduced which has allowed more people to take advantage of the specialized knowledge offered by OneAmerica and its family of companies.

A.M. Best Rating

American United Life Ins has an A.M. Best rating of A+, ‘Superior’. On the whole, this means that they have the second best rating (second only to A++) while also boasting a ‘g’ affiliation code and a financial size category of XIV – this translates to between $1.5-$2 billion.

As a result of the rating, the company has a clearly defined path and has prioritized customer service, integrity, and many other factors along the way.

American United Life Ratings:
  • A.M. Best: A+ Superior (2nd highest rating of 16)
  • Standard and Poor’s: AA- (4th highest of 22)
  • Comdex rating: 95 (out of 100)

Customer Service

Nowadays, customer service is of utmost importance if businesses want to retain their customer base and AUL has excelled in this department over the years. In the industry, AUL normally receive high ratings for their customer service both at the time of service and in the aftercare department.

On the AUL website, customers can try to contact their local professional via their ‘find an AUL professional’ service. Aside from this, there is also an email address and a phone number that customers can use if they have any questions or need any additional information regarding their services or products offered. According to the positive reviews of previous clients, the company is very good at replying to emails in a very quick time.

Reviews from BBB

Since way back in 1991, the Better Business Bureau (BBB) has been accrediting American United Life Insurance and it currently rates as an ‘A+’ on a scale that falls right down to ‘F’. According to the BBB, AUL meets their accreditation standards and goes beyond by committing to reduce the amount of consumer complaints that occur. Within the last three years, there has been just three complaints and they relate to problems with the products or services. However, two of these have been resolved and this sits significantly lower than many other companies.

With a rating of ‘A+’, this is the highest that the BBB awards so the American United Life team is held in high regard across the board.

American United Life’s Product Offering

As we have seen so far, the company is fully appreciated and respected as far as the customers go but what have they done to deserve this? What are the main services offered?

  • First, AUL has developed a range of individual products for life insurance and annuities. Whether it is whole life, term life, fixed or variable annuities, AUL has helped many individuals.
  • Second, AUL has become somewhat well-known for their extensive retirement services. With a particular focus on the 401(k), 403(b) and the 457 markets, AUL helps a wide range of customers with these particular accounts and can provide knowledgeable services.
  • Additionally, employee benefits is also a rather large portion of their service by providing voluntary and more traditional group life and even long term disability insurance. In addition to this, they have access to FMLA administration, travel, and employee assistance programs via a number of other providers which means that they can offer more extensive services than many other competitors.

With this in mind, they cover a number of bases and it isn’t hard to see why they are many people’s first choice.

Legacy 121 Whole Life Insurance

One of the company’s flagship products is its Legacy 121 policy. This is a cash value whole life insurance policy that comes with a guaranteed:

  • death benefit,
  • cash value and
  • premium.

Legacy 121 also offers dividend payments based on the company’s year over year claims experience, interest earnings and operating expenses.

Dividends are not guaranteed but the company has a long history of paying particpating policyholders a dividend. Dividends can be used for

  • Cash out
  • Earning interest with the carrier
  • Paying down life insurance policy loans
  • Paying premium payments
  • Purchasing additional paid up life insurance (increasing the death benefit and cash value)

Compare Term Life vs Whole Life Insurance Calculator

Legacy 121 Riders

Living Needs Benefit (Accelerated Death Benefit) rider at no additional cost. The benefit will pay out a portion of the death benefit if the insured is diagnosed as terminally ill with a life expectancy of 12 months or less.

Accelerator Paid Up Additions Rider allows the insured to purchase paid up additional insurance with a guaranteed cash value.

Long Term Care Insurance

OneAmerica also has long term care life insurance issued by State Life Insurance Company. Long term care insurance provides a tax free income benefit to help you pay for long term care costs.

One of the benefits on OneAmerica’s policy issued from State Life Insurance Company is that is provides unlimited lifetime benefits. So, no matter how long you require long term care, your income benefit will continue to pay out.

In contrast, most companies providing Life+LTC Hybrid policies only offer income benefits for a limited amount of time, between 4-6 years or so. Once the benefit period ends, there is no more help with long term care costs.

Asset Care snapshot:
  • Available as single premium whole life insurance or whole life insurance to age 100, 20 Pay, and 10 Pay.
  • Access to 100% of the death benefit for LTC costs
  • Premiums never increase
  • Available for ages 35-80 for SPWL and 20-80 for Whole Life w/ ADB
  • Guaranteed 4% minimum interest rate
  • Income benefit 2% of death benefit per month; optional 3-4% income benefit available for additional premiums
  • Inflation Protection Rider
    • 3% or 5% simple growth
    • 3% or 5% compound growth
  • Continuation of Benefits Rider
    • Limited and Lifetime

Disability Income Insurance

OneAmerica is one of the better disability insurance companies. OneAmerica Company issues its disability insurance through American United Life Insurance Company, AUL. AUL offers employer-paid short term and long term disability insurance.

The short term disability insurance policy provides immediate income benefits for an accident and income benefits for an injury after 7 days.

In addition, long term disability insurance is also available. The policy provides a 2 year own occupation definition of total disability. After two years of receiving benefits the definition of total disability changes to any gainful occupation.

For more information on DI coverage, please check out our disability insurance guide.

Potential Drawbacks

For some, the prices that American United Life offer are a little too high. When looking for the best rates, you may not find them here but this presents a bit of a trade off because you will receive a number of other things in return.

While other companies may offer slightly better rates, these same companies cannot offer the level of customer service as AUL. Furthermore, they cannot compete with the amount of resources and support that AUL has nor do they have as good BBB and A.M. Best ratings.

In addition to this, the company relies quite heavily on the agents that they have in particular areas which means that some areas will be better represented than others. If you live in a highly populated area, you may find numerous AUL representatives that are ready to help with just one phone call.

However, smaller locations have noted how they have had to go out of their way a little more in order to receive the service. On the whole, the company does have good representation across the US which means that the local option is never really too far away. As technology continues to improve , most of the communication can take place via the internet which makes it a little more efficient.


As mentioned previously, you will struggle to find a service that is as well-respected as American United Life and this shows in the amount of happy customers that they have every single day. With top ratings across the body from professional agencies, you will be hard-pressed to find a company that offers an efficient service like this.

Not only that, they can also back up everything by the fantastic products and services offered. Whether you’re looking for help with retirement, for your business, or maybe even just some family planning, AUL will spend the required time to learn about your scenario and then provide the help that you need.

It Pays to Have Options

Whatever company you ultimately decide to choose for your life insurance needs, it is always good to have options. Visit our Online Life Insurance Quotes page to get quotes from multiple companies in minutes.

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